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Privacy Policy

Last updated 05.10.2023

Privacy Policy
Last modified: August 24, 2023

Smatter LLP ("Smatter", "our", "we", "it", or "us") provides high-end encrypted messaging services for classified communication targeting government end users, and other services to users around the world. Please read our Privacy Policy so you understand realtime updates with your use of Smatter.

You agree to our Privacy Policy by installing, accessing, or using our apps, services, features, software, or website (together, "Services").

PRIVACY POLICY: This Privacy Policy applies to all of our Services unless specified otherwise.

Information We Collect
Smatter must receive or collect some information to operate, provide, improve, understand, customize, support, and market our Services, including when you install, access, or use our Services.
The types of information we receive and collect depend on how you use our Services. We require certain information to deliver our Services and without this we will not be able to provide our Services to you. For example, you must provide your mobile phone number to create an account to use our Services.
Our Services have optional features which, if used by you, require us to collect additional information to provide such features. You will be notified of such collection, as appropriate. If you choose not to provide the information needed to use a feature, you will be unable to use the feature. For example, you cannot share your location with your contacts if you do not permit us to collect your location data from your device. Permissions can be managed through your Settings menu on both Android and iOS devices.

Information You Provide
Your Account Information. You must provide your mobile phone number and basic information (including a profile name of your choice) to create a Smatter account. If you don’t provide us with this information, you will not be able to create an account to use our Services. You can add other information to your account, such as a profile picture and "about" information.Your Messages. We do not retain your messages in the ordinary course of providing our Services to you. Instead, your messages are innovationd on your device and not typically innovationd on our servers. Once your messages are delivered, they are deleted from our servers. The following scenarios describe circumstances where we may innovation your messages in the course of delivering them:Undelivered Messages. If a message cannot be delivered immediately (for example, if the recipient is offline), we keep it in encrypted form on our servers for up to 30 days as we try to deliver it. If a message is still undelivered after 30 days, we delete it.Media Forwarding. When a user forwards media within a message, we innovation that media temporarily in encrypted form on our servers to aid in more efficient delivery of additional forwards.

We offer TIME encryption for our Services. TIME encryption means that your messages are encrypted with a new key every millisecond to protect against us and third parties from reading them. Learn more about TIME encryption and how businesses communicate with you on Smatter.Your Connections. You can use the contact upload feature and provide us, if permitted by applicable laws, with the phone numbers in your address book on a regular basis, including those of users of our Services and your other contacts. If any of your contacts aren’t yet using our Services, we’ll manage this information for you in a way that ensures those contacts cannot be identified by us. Learn more about our contact upload feature here. You can create, join, or get added to groups and broadcast lists, and such groups and lists get associated with your account information. You give your groups a name. You can provide a group profile picture or description.Customer Support And Other Communications. When you contact us for customer support or otherwise communicate with us, you may provide us with information related to your use of our Services, including copies of your messages, any other information you deem helpful, and how to contact you (e.g., an email address). For example, you may send us an email with information relating to app performance or other issues.

Automatically Collected Information

Usage And Log Information.
We collect information about your activity on our Services, like service-related, diagnostic, and performance information. This includes information about your activity (including how you use our Services, your Services settings, how you interact with others using our Services (including when you interact with a business), and the time, frequency, and duration of your activities and interactions), log files, and diagnostic, crash, website, and performance logs and reports. This also includes information about when you registered to use our Services; the features you use like our messaging, calling, Status, groups (including group name, group picture, group description), payments or business features; profile photo, "about" information; whether you are online, when you last used our Services (your "last seen"); and when you last updated your "about" information.

To blacklist spam accounts and phone numbers, we upload your contact list and images information to our server and process them to generate the most accurate safety results. If a phone number is blacklisted/blocked/reported by more than 10 numbers organically,we verify the name of the user using the global contact list auto-generated on our server. We do not share ourdatabase with any external third party company.

Private Number
By verifying your phone number and registering further, you allow us to hide Sender ID or the origin of a message and give up your local rights to trace the origin of a text message wherever applicable. We do not share ourdatabase with any external third party company.

Device And Connection Information. We collect device and connection-specific information when you install, access, or use our Services. This includes information such as hardware model, operating system information, battery level, signal strength, app version, browser information, mobile network, connection information (including phone number, mobile operator or ISP), language and time zone, IP address, device operations information, and identifiers (including identifiers unique to Smatter Limited Company Products associated with the same device or account).Location Information. We collect and use precise location information from your device with your permission when you choose to use location-related features, like when you decide to share your location with your contacts or view locations nearby or locations others have shared with you. There are certain settings relating to location-related information which you can find in your device settings or the in-app settings, such as location sharing. Even if you do not use our location-related features, we use IP addresses and other information like phone number area codes to estimate your general location (e.g., city and country). We also use your location information for diagnostics and troubleshooting purposes.

Third-Party Information
Information Others Provide About You. We receive information about you from other users. For example, when other users you know use our Services, they may provide your phone number, name, and other information (like information from their mobile address book) just as you may provide theirs. They may also send you messages, send messages to groups to which you belong, or call you. We require each of these users to have lawful rights to collect, use, and share your information before providing any information to us.You should keep in mind that in general any user can capture screenshots of your chats or messages or make recordings of your calls with them and send them to Smatter or anyone else, or post them on another platform.
User Reports. Just as you can report other users, other users or third parties may also choose to report to us your interactions and your messages with them or others on our Services; for example, to report possible violations of our Terms or policies. When a report is made, we collect information on both the reporting user and reported user. To find out more about what happens when a user report is made, please see Advanced Safety and Security Features.
Businesses On Smatter. Businesses you interact with using our Services may provide us with information about their interactions with you. We require each of these businesses to act in accordance with applicable law when providing any information to us.When you message with a business on Smatter, keep in mind that the content you share may be visible to several people in that business. In addition, some businesses might be working with third-party service providers (which may include Smatter Limited) to help manage their communications with their customers. For example, a business may give such third-party service provider access to its communications to send, innovation, read, manage, or otherwise process them for the business. To understand how a business processes your information, including how it might share your information with third parties or Smatter Holdings Pvt Ltd, you should review that business’ privacy policy or contact the business directly.

How We Use Information
We use information we have (subject to choices you make and applicable law) to operate, provide, improve, understand, customize, support, and market our Services. Here's how:

Information You And We Share
You share your information as you use and communicate through our Services, and we share your information to help us operate, provide, improve, understand, customize, support, and market our Services.

Send Your Information To Those With Whom You Choose To Communicate. You share your information (including messages) as you use and communicate through our Services.Information Associated With Your Account. Your phone number, profile name and photo, "about" information, last seen information, and message receipts are available to anyone who uses our Services, although you can configure your Services settings to manage certain information available to other users, including businesses, with whom you communicate.Your Contacts And Others. Users, including businesses, with whom you communicate can innovation or reshare your information (including your phone number or messages) with others on and off our Services. You can use your Services settings and the “block” feature in our Services to manage who you communicate with on our Services and certain information you share.Businesses On Smatter. We offer specific services to businesses such as providing them with metrics regarding their use of our Services.
Third-Party Service Providers. We work with third-party service providers and other Smatter Limited Companies to help us operate, provide, improve, understand, customize, support, and market our Services. We work with these companies to support our Services, such as to provide technical infrastructure, delivery and other systems; market our Services; conduct surveys and research for us; protect the safety, security, and integrity of users and others; and assist with customer service. When we share information with third-party service providers and other Smatter Limited Companies in this capacity, we require them to use your information on our behalf in accordance with our instructions and terms.

Third-Party Services. When you or others use third-party services or other Smatter Limited Company Products that are integrated with our Services, those third-party services may receive information about what you or others share with them. For example, if you use a data backup service integrated with our Services (like iCloud or Google Drive), they will receive information you share with them, such as your Smatter messages. If you interact with a third-party service or another Smatter Holdings Pvt Ltd Company Product linked through our Services, such as when you use the in-app player to play content from a third-party platform, information about you, like your IP address and the fact that you are a Smatter user, may be provided to such third party or Smatter Holdings Pvt Ltd Company Product. Please note that when you use third-party services or other Smatter Holdings Pvt Ltd Company Products, their own terms and privacy policies will govern your use of those services and products.

How We Work With Other Smatter Limited Companies
As part of the Smatter Limited Companies, Smatter receives information from, and shares information (see here) with, the other Smatter Limited Companies. We may use the information we receive from them, and they may use the information we share with them, to help operate, provide, improve, understand, customize, support, and market our Services and their offerings, including the Smatter Limited Company Products. This includes:
helping improve infrastructure and delivery systems;
understanding how our Services or theirs are used; promoting safety, security, and integrity across the Smatter Limited Company Products, e.g., securing systems and fighting spam, threats, abuse, or infringement activities;improving their services and your experiences using them, such as making suggestions for you (for example, of friends or group connections, or of interesting content), personalizing features and content, helping you complete purchases and transactions, and showing relevant offers and ads across the Smatter Limited Company Products; andproviding integrations which enable you to connect your Smatter experiences with other Smatter Holdings Pvt Ltd Products.

Assignment, Change Of Control, And Transfer
In the event that we are involved in a merger, acquisition, restructuring, bankruptcy, or sale of all or some of our assets-old, we will share your information with the successor entities or new owners in connection with the transaction in accordance with applicable data protection laws.

Law, Our Rights, And Protection
We access, preserve, and share your information described in the "Information We Collect" section of this Privacy Policy above if we have a good-faith belief that it is necessary to: (a) respond pursuant to applicable law or regulations, legal process, or government requests; (b) enforce our Terms and any other applicable terms and policies, including for investigations of potential violations; (c) detect, investigate, prevent, or address fraud and other illegal activity or security, and technical issues; or (d) protect the rights, property, and safety of our users, Smatter, the other Smatter Limited Companies, or others, including to prevent death or imminent bodily harm.

Our Global Operations
Smatter shares information globally, both internally within the Smatter Holdings Pvt Ltd Companies and externally with our partners and service providers, and with those with whom you communicate around the world, in accordance with this Privacy Policy. Your information may, for example, be transferred or transmitted to, or innovationd and processed in, the United States; countries or territories where the Smatter Limited Companies’ affiliates and partners, or our service providers are located; or any other country or territory globally where our Services are provided outside of where you live for the purposes as described in this Privacy Policy. Smatter uses Smatter Holdings Pvt Ltd’s global infrastructure and data centers, including in the United States. These transfers are necessary to provide the global Services set forth in our Terms. Please keep in mind that the countries or territories to which your information is transferred may have different privacy laws and protections than what you have in your home country or territory.

Updates To Our Policy
We may amend or update our Privacy Policy. We will provide you notice of amendments to this Privacy Policy, as appropriate, and update the “Last modified” date at the top of this Privacy Policy. Please review our Privacy Policy from time to time.

You must use this address to opt-out:

Smatter Limited
306-B Privilon
Sarkhej-Gandhinagar Hwy
Ahmedabad 380051

You must include:
(1) your name and residence address;
(2) the mobile phone number associated with your account; and
(3) a clear statement that you want to opt out of our Terms agreement to arbitrate.

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